Portfolio Work
Portfolio Work
Three case studies
Each one represents a different kind of hard: regulated data, underserved populations, and public infrastructure.
Featured Work
Enterprise B2B SaaS
Turned 25+ pages of paperwork into a platform that gets used
Led end-to-end design of retirement plan onboarding at Capital Group, integrating content from multiple independent frameworks into a single cohesive experience. 65% adoption post-launch. Setup time dropped from days to minutes. 3,500+ plans fully implemented since launch.
DOMAIN
Enterprise B2B SaaS • Fintech
ROLE
UX Lead, Publicis Sapient
2023-Present
KEY METRICS
65% adoption post-launch • 3,500+ plans fully implemented • Setup: days to minutes • WCAG compliant
Research to Delivery
Design Systems & Governance
High-Fidelity Prototypes
WCAG Compliance
Systems-Level Thinking
Team Management
Enterprise B2B SaaS
Turned 25+ pages of paperwork into a platform that gets used
Led end-to-end design of retirement plan onboarding at Capital Group, integrating content from multiple independent frameworks into a single cohesive experience. 65% adoption post-launch. Setup time dropped from days to minutes. 3,500+ plans fully implemented since launch.
DOMAIN
Enterprise B2B SaaS • Fintech
ROLE
UX Lead, Publicis Sapient
2023-Present
KEY METRICS
65% adoption post-launch • 3,500+ plans fully implemented • Setup: days to minutes • WCAG compliant
Research to Delivery
Design Systems & Governance
High-Fidelity Prototypes
WCAG Compliance
Systems-Level Thinking
Team Management
Website / Mobile
Six years building a healthcare site the community could actually use
46 user interviews across three patient and caregiver groups. Three research-led redesigns over six years. WCAG compliance. A bilingual platform now serving one of the largest safety-net health systems in L.A. and Orange County, with a measurable reduction in patient service line calls.
DOMAIN
Healthcare • Bilingual • Civic
ROLE
UX Lead, Sensis
2014-2021
KEY METRICS
46 user interviews • 3 redesigns over 6 years • WCAG compliant • Bilingual: English and Spanish
Research to Delivery
UX Strategy + Vision
User Research & Synthesis
Stakeholder Alignment
WCAG Compliance
Bilingual UX
Team Management + Leadership
Website / Mobile
Six years building a healthcare site the community could actually use
46 user interviews across three patient and caregiver groups. Three research-led redesigns over six years. WCAG compliance. A bilingual platform now serving one of the largest safety-net health systems in L.A. and Orange County, with a measurable reduction in patient service line calls.
DOMAIN
Healthcare • Bilingual • Civic
ROLE
UX Lead, Sensis
2014-2021
KEY METRICS
46 user interviews • 3 redesigns over 6 years • WCAG compliant • Bilingual: English and Spanish
Research to Delivery
UX Strategy + Vision
User Research & Synthesis
Stakeholder Alignment
WCAG Compliance
Bilingual UX
Team Management + Leadership
Website / Mobile App
Real-time trip planning for riders who depend on the bus
Public sector UX with a live data dependency. A GTFS-powered trip planner, a rebuilt 39-route information architecture, and WCAG 2.1 accessibility designed in from the wireframe stage, not audited in after.
DOMAIN
Transit • Civic
ROLE
UX Lead, Sensis
2019-2021
KEY METRICS
Research to Delivery • Real-Time Data UX • WCAG 2.1 Compliance • Information Architecture • Third-Party Integration • Team Management + Leadership
Research to Delivery
Real-Time Data UX
WCAG 2.1 Compliance
Information Architecture
Third-Party Integration
Team Management + Leadership
Mobile Design
Website / Mobile App
Real-time trip planning for riders who depend on the bus
Public sector UX with a live data dependency. A GTFS-powered trip planner, a rebuilt 39-route information architecture, and WCAG 2.1 accessibility designed in from the wireframe stage, not audited in after.
DOMAIN
Transit • Civic
ROLE
UX Lead, Sensis
2019-2021
KEY METRICS
Research to Delivery • Real-Time Data UX • WCAG 2.1 Compliance • Information Architecture • Third-Party Integration • Team Management + Leadership
Research to Delivery
Real-Time Data UX
WCAG 2.1 Compliance
Information Architecture
Third-Party Integration
Team Management + Leadership
Mobile Design
Additional Clients
Experience spanning across multiple industries and segments.
Experience spanning across multiple industries and segments.
Capital Group • Visa
AltaMed • MLK Jr. General Hospital • Pfizer
Metropolitan Water District • San Diego Gas and Electric • Sempra
Foothill Transit • Metrolink
AT&T
California Community Colleges • Cal State LA
Computer Research Associates • Scale Computing • Solve I.Q.
Meaningful Beauty • Proactiv • Wen
Hasbro • Hubworld • Disney • Mattel • World of Warcraft
Portfolio Work
Three case studies
Each one represents a different kind of hard: regulated data, underserved populations, and public infrastructure.
Featured Work
Enterprise B2B SaaS
Turned 25+ pages of paperwork into a platform that gets used
Led end-to-end design of retirement plan onboarding at Capital Group, integrating content from multiple independent frameworks into a single cohesive experience. 65% adoption post-launch. Setup time dropped from days to minutes. 3,500+ plans fully implemented since launch.
DOMAIN
Enterprise B2B SaaS • Fintech
ROLE
UX Lead, Publicis Sapient
2023-Present
KEY METRICS
65% adoption post-launch • 3,500+ plans fully implemented • Setup: days to minutes • WCAG compliant
Research to Delivery
Design Systems & Governance
High-Fidelity Prototypes
WCAG Compliance
Systems-Level Thinking
Team Management
Website / Mobile
Six years building a healthcare site the community could actually use
46 user interviews across three patient and caregiver groups. Three research-led redesigns over six years. WCAG compliance. A bilingual platform now serving one of the largest safety-net health systems in L.A. and Orange County, with a measurable reduction in patient service line calls.
DOMAIN
Healthcare • Bilingual • Civic
ROLE
UX Lead, Sensis
2014-2021
KEY METRICS
46 user interviews • 3 redesigns over 6 years • WCAG compliant • Bilingual: English and Spanish
Research to Delivery
UX Strategy + Vision
User Research & Synthesis
Stakeholder Alignment
WCAG Compliance
Bilingual UX
Team Management + Leadership
Website / Mobile App
Real-time trip planning for riders who depend on the bus
Public sector UX with a live data dependency. A GTFS-powered trip planner, a rebuilt 39-route information architecture, and WCAG 2.1 accessibility designed in from the wireframe stage, not audited in after.
DOMAIN
Transit • Civic
ROLE
UX Lead, Sensis
2019-2021
KEY METRICS
Research to Delivery • Real-Time Data UX • WCAG 2.1 Compliance • Information Architecture • Third-Party Integration • Team Management + Leadership
Research to Delivery
Real-Time Data UX
WCAG 2.1 Compliance
Information Architecture
Third-Party Integration
Team Management + Leadership
Mobile Design
Additional Clients
Experience spanning across multiple industries and segments.
Capital Group • Visa
AltaMed • MLK Jr. General Hospital • Pfizer
Metropolitan Water District • San Diego Gas and Electric • Sempra
Foothill Transit • Metrolink
AT&T
California Community Colleges • Cal State LA
Computer Research Associates • Scale Computing • Solve I.Q.
Meaningful Beauty • Proactiv • Wen
Hasbro • Hubworld • Disney • Mattel • World of Warcraft
Portfolio Work
Three case studies
Each one represents a different kind of hard: regulated data, underserved populations, and public infrastructure.
Featured Work
Enterprise B2B SaaS
Turned 25+ pages of paperwork into a platform that gets used
Led end-to-end design of retirement plan onboarding at Capital Group, integrating content from multiple independent frameworks into a single cohesive experience. 65% adoption post-launch. Setup time dropped from days to minutes. 3,500+ plans fully implemented since launch.
DOMAIN
Enterprise B2B SaaS • Fintech
ROLE
UX Lead, Publicis Sapient
2023-Present
KEY METRICS
65% adoption post-launch • 3,500+ plans fully implemented • Setup: days to minutes • WCAG compliant
Research to Delivery
Design Systems & Governance
High-Fidelity Prototypes
WCAG Compliance
Systems-Level Thinking
Team Management
Website / Mobile
Six years building a healthcare site the community could actually use
46 user interviews across three patient and caregiver groups. Three research-led redesigns over six years. WCAG compliance. A bilingual platform now serving one of the largest safety-net health systems in L.A. and Orange County, with a measurable reduction in patient service line calls.
DOMAIN
Healthcare • Bilingual • Civic
ROLE
UX Lead, Sensis
2014-2021
KEY METRICS
46 user interviews • 3 redesigns over 6 years • WCAG compliant • Bilingual: English and Spanish
Research to Delivery
UX Strategy + Vision
User Research & Synthesis
Stakeholder Alignment
WCAG Compliance
Bilingual UX
Team Management + Leadership
Website / Mobile App
Real-time trip planning for riders who depend on the bus
Public sector UX with a live data dependency. A GTFS-powered trip planner, a rebuilt 39-route information architecture, and WCAG 2.1 accessibility designed in from the wireframe stage, not audited in after.
DOMAIN
Transit • Civic
ROLE
UX Lead, Sensis
2019-2021
KEY METRICS
Research to Delivery • Real-Time Data UX • WCAG 2.1 Compliance • Information Architecture • Third-Party Integration • Team Management + Leadership
Research to Delivery
Real-Time Data UX
WCAG 2.1 Compliance
Information Architecture
Third-Party Integration
Team Management + Leadership
Mobile Design
Additional Clients
Experience spanning across multiple industries and segments.
Capital Group • Visa
AltaMed • MLK Jr. General Hospital • Pfizer
Metropolitan Water District • San Diego Gas and Electric • Sempra
Foothill Transit • Metrolink
AT&T
California Community Colleges • Cal State LA
Computer Research Associates • Scale Computing • Solve I.Q.
Meaningful Beauty • Proactiv • Wen
Hasbro • Hubworld • Disney • Mattel • World of Warcraft
Other projects
Website / Mobile
AltaMed
Six years, 46 user interviews, three redesigns, bilingual UX, and trust of thousands of patients reclaimed.
Research to Delivery
UX Strategy + Vision
User Research & Synthesis
Stakeholder Alignment
WCAG Compliance
Bilingual UX
Team Management + Leadership
Website / Mobile
AltaMed
Six years, 46 user interviews, three redesigns, bilingual UX, and trust of thousands of patients reclaimed.
Research to Delivery
UX Strategy + Vision
User Research & Synthesis
Stakeholder Alignment
WCAG Compliance
Bilingual UX
Team Management + Leadership
Website / Mobile
AltaMed
Six years, 46 user interviews, three redesigns, bilingual UX, and trust of thousands of patients reclaimed.
Research to Delivery
UX Strategy + Vision
User Research & Synthesis
Stakeholder Alignment
WCAG Compliance
Bilingual UX
Team Management + Leadership
Website / Mobile
AltaMed
Six years, 46 user interviews, three redesigns, bilingual UX, and trust of thousands of patients reclaimed.
Research to Delivery
UX Strategy + Vision
User Research & Synthesis
Stakeholder Alignment
WCAG Compliance
Bilingual UX
Team Management + Leadership
Website / Mobile App
Foothill Transit
Third-party integration real-time trip planning and management for daily riders.
Research to Delivery
Real-Time Data UX
WCAG 2.1 Compliance
Information Architecture
Third-Party Integration
Team Management + Leadership
Mobile Design
Website / Mobile App
Foothill Transit
Third-party integration real-time trip planning and management for daily riders.
Research to Delivery
Real-Time Data UX
WCAG 2.1 Compliance
Information Architecture
Third-Party Integration
Team Management + Leadership
Mobile Design
Website / Mobile App
Foothill Transit
Third-party integration real-time trip planning and management for daily riders.
Research to Delivery
Real-Time Data UX
WCAG 2.1 Compliance
Information Architecture
Third-Party Integration
Team Management + Leadership
Mobile Design
Website / Mobile App
Foothill Transit
Third-party integration real-time trip planning and management for daily riders.
Research to Delivery
Real-Time Data UX
WCAG 2.1 Compliance
Information Architecture
Third-Party Integration
Team Management + Leadership
Mobile Design